SOPUNGBooking terms and conditions
1. Your booking
- Prices are per person in pounds sterling (GBP) and include the items listed as "Included" on each tour page.
- You pay in full by card when you book. Payments are processed by Stripe; we never see your full card number.
- Online booking closes 48 hours before the departure time. If you want to travel sooner than that, message us on WhatsApp (+44 7475 939599) and we will check for you.
- When you pay, you make a booking request. We check seats and the day's operation, then confirm by email, normally within 24 hours. Your booking (and our contract with you) is confirmed only when you receive that confirmation email. If we cannot confirm your request, we refund the full amount to your card.
- Please check the tour, date and number of travellers in the confirmation email and tell us straight away if anything is wrong.
- Every traveller, including children, needs their own seat and is counted in the number of travellers.
2. On the day
- Meeting point: in front of HSBC bank, behind the Little Ben clock tower, 2 Wilton Road, London SW1V 1AN. The meeting time is shown on each tour page and in your confirmation.
- The vehicle leaves on time. If you are not at the meeting point at the departure time, we cannot wait, and the booking is treated as a no-show.
- Language: tours run as multi-lingual group tours. Your tour leader speaks English and Korean and gives key information in both. Full commentary in English is provided by our audio guide.
- You travel in a shared vehicle with guests from Korea and other countries.
- Itinerary times are approximate. Weather, traffic, road closures, events and site opening hours can change the order of stops, the time spent at each, or replace a stop with a comparable one. On very windy days the clifftop route may be replaced by a lower path for safety.
- Admission to sites listed as "Not included" (for example Stonehenge, the Roman Baths, Christ Church or the lavender farm) is paid by you.
3. Gimbap lunch and allergies
Each tour includes a Korean gimbap lunch box. It contains rice, seaweed, mayonnaise, tuna and ham. It is not halal and contains gluten. We cannot provide vegetarian, vegan or other substitutions, so please bring your own food if the lunch is not suitable for you. No refund is given for an unused lunch.
4. Cancellation by you
| When you cancel | Refund |
|---|---|
| Up to 24 hours before the departure time | 100% |
| Less than 24 hours before departure, or no-show | No refund |
To cancel, reply to your confirmation email or message us on WhatsApp. Refunds go back to the card you paid with, normally within 5–10 working days. Changing the date counts as cancelling and rebooking, subject to availability.
5. Minimum numbers and cancellation by us
Each departure needs at least 6 travellers. If a date does not reach that number, we will tell you at least 48 hours before departure and offer another date, another of our tours, or a full refund. If we have to cancel for safety reasons (for example severe weather), we will tell you as early as we can, with the same choices. If we cancel, you always have the right to a full refund. We are not responsible for other costs you have paid, such as travel to London or accommodation.
6. Free Sopung Guide pass
Bookings made on this website include a free one-day code for Sopung Guide, our London audio guide. We send the code by email on the evening of your tour; it is valid for the following day. The code is personal, has no cash value and cannot be exchanged.
7. Your responsibilities
- Wear suitable shoes and clothing; clifftop and countryside paths can be uneven and slippery.
- Follow the tour leader's and driver's safety instructions. We may refuse to carry anyone whose behaviour puts others at risk, without refund.
- Children must be accompanied by a responsible adult. [To confirm: minimum age / age for travelling without a parent]
- Look after your own belongings. Please arrange your own travel insurance.
8. Our responsibility to you
We will provide the tour with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under the law of England and Wales. We are not responsible for delays or changes caused by events beyond our reasonable control.
9. Questions and complaints
If something goes wrong, please tell your tour leader on the day so we can try to fix it, or write to europe.sopung@gmail.com within 28 days of your tour. We aim to reply within 5 working days.
10. Law
These terms are governed by the law of England and Wales. The website is available in several languages for convenience; if there is a difference between versions, this English version applies. Your statutory consumer rights are not affected.